QNET Answers

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About QNET

Quick Facts
Affiliations
Operations

Quick Facts

QNET is a direct selling company that offers a wide range of products in the area of health, wellness, lifestyle, and education through an e-commerce platform. QNET’s products are designed to help people live healthier and improve their lifestyle and livelihood. QNET is headquartered in Hong Kong and has offices and agencies in more than 25 countries worldwide, who provide support to its growing base of customers and distributors. In addition to providing quality products, QNET’s customers can also take advantage of the direct selling business offered by QNET by promoting its products and services to others. Millions of satisfied customers in more than 100 countries have become distributors of QNET’s products by earning commissions on product sales. 

Direct selling is a method of marketing and retailing goods and services directly to the consumers, in their homes, or in any other location away from permanent retail premises. Such type of sales is largely driven by word-of-mouth referrals. Products sold through direct selling companies have unique features, are exclusive to the company, and are not available in malls or department stores.
 
The direct selling industry has been thriving on this type of relationship-based marketing for more than 150 years. Approximately 100 million people around the world are involved in this industry in both part-time and full-time capacities.

QNET is a direct selling company that offers a wide range of products in the area of health, wellness, lifestyle and education through an e-commerce platform. We sell supplements, skincare products, homecare goods, online courses, travel packages, watches, jewelry and many more. QNET’s products are designed to help people live healthier, and improve their lifestyle and livelihood.

QNET is a subsidiary of the QI Group of Companies. QNET is the direct selling business of the QI Group which has a number of other business interests. 

Companies change their names frequently for reasons such as branding, variations in lines of business, and marketing. In our case, this was done for strategic business purposes. When QNET was founded in 1998 it offered only one product: commemorative gold coins. As the company added more products to its portfolio and the e-commerce platform evolved, the name GoldQuest was no longer suitable and it was changed to QuestNet, and then shortened to QNET.

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Affiliations

QI Group is a multi-business conglomerate headquartered in Hong Kong. The Group’s business interests include direct selling, travel and leisure, education, lifestyle and retail. The QI Group was founded by Vijay Eswaran and Joseph Bismark who serve as the Executive Chairman and Deputy Chairman of the Board, respectively. 

An acronym for ‘Raise Yourself To Help Mankind’, RYTHM is a clarion call at the heart of everything the Social Impact Initiative of QNET does. RYTHM Foundation embraces the principles of Empowerment, Volunteerism, and Resilience to transform the world – one person, one community, and one goal at a time.

The Foundation supports the underserved by aligning with several United Nations’ Sustainable Development Goals (SDGs). These SDGs guide RYTHM’s projects and programmes, ensuring it creates a strategic roadmap for the most positive impact. And in an increasingly unequal and unsustainable world, RYTHM often goes beyond its three primary focus areas of Education, Empowerment, and Environment to ensure the sustainability of our communities and planet.
V-Convention is The V’s flagship event that gathers QNET direct sellers, business leaders, industry experts, and global entrepreneurs on one stage. Touted as the largest gathering of network marketing professionals, V-Convention has managed to attract over hundreds of thousands of participants from over 50 countries in one platform.

This five-day event serves as an avenue for leaders to learn more about the vision and core values of The V, straight from our Founders Dato Sri Vijay Eswaran and Joseph “Japadas” Bismark. Along with our V Ambassadors, V-Convention also features prominent speakers from different fields, ensuring that the event provides a diverse range of training sessions, insightful discussions, and knowledge sharing.
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Operations

The QNET headquarters is in Hong Kong.

QNET maintains a network of offices and agencies across over 25 countries globally. These locations play a vital role in extending assistance to an expanding community of Independent Representatives and customers. You can find more information about them here.
 
You can reach out to our Award-winning Global Support Centre (GSC) which operates in 12 languages from 14 global hubs. The GSC team consists of highly trained specialists who speak your language and work in your time zone.
 
GSC’s operating hours are from Monday to Friday, 12:00 pm to 06:00 am (UTC+08:00, Hong Kong Standard Time), and on Saturdays from 12:00 am to 6:00 am.
 
Visit the GSC Smart Hub or access their Live Chat support. Call +6015 4600 0328, available in all languages or email us at [email protected]. You can also submit customer requests here.

If any customer has a product or service-related grievance, QNET will take full responsibility for it. We have a multilingual customer contact centre that deals with customer grievances through phone and e-mail. Details of our customer support, known as the Global Support Centre (GSC), are available on our website. Currently we serve our customers in 15 languages.

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Disinformation

Definition
Legal Matters
Reputation
Challenges in India

Definition

NO. QNET is NOT an investment scheme. In fact, it is not any type of scheme at all. It is a legitimate direct selling business where you only pay money to purchase products. If you are interested in becoming a distributor of QNET products, you can sign up as an Independent Representative (IR) through our e-commerce portal at www.QNET.net. 

NO. QNET is not a job opportunity. Our Independent Representatives own their own business and are not employed by QNET. The company does not hire or select Independent Representatives. Potential IRs attend business presentations and training programs conducted by other IRs and they are free to decide whether this business is suitable for them. 

To answer this question, it is important to first understand the difference between a legitimate direct selling company and a pyramid scheme. The key difference is that, in an illegal pyramid scheme, one gets commission for recruiting more people under him/herthem; whereas in a genuine direct selling companyies, commissions are paid only based on the sales of products. Even if a person has a large network of people under him/herthem, but they have not neither retailed nor purchased any product, they don’t earn any commissions.
 
Pyramid schemes are illegal and the vast majority of their participants lose money. They rely on recruiting new representatives instead of product sales to profit (not product sales), charge reps members large To answer this question, it is important to first understand the difference between a legitimate direct selling company and a pyramid scheme. The key difference is that, in an illegal pyramid scheme, one gets commission for recruiting more people under them; whereas in a genuine direct selling company, commissions are paid only based on the sale of products. Even if a person has a large network of people under them, but they have neither retailed nor purchased any product, they don’t earn any commissions.
 
Pyramid schemes are illegal and the vast majority of their participants lose money. They rely on recruiting new representatives instead of product sales to profit, charge members large upfront fees, and convince them to buy large amounts of inventory that is not returnable. Their products generally have little or no actual value.
 
Lack of understanding is usually to blame for people mistaking legitimate direct selling companies for scams. Often, when people complain about a direct selling company, it is either due to them not realising how much work is actually involved in building a successful business or because someone else misled them. As a result, companies like QNET are often victims of endless media accusations, speculations, and baseless complaints.
 
QNET operates in countries with the most sophisticated and stringent laws and regulations governing this industry, such as Singapore, Hong Kong, and Germany, where our operations are completely legal and compliant with local laws.
 
We know that some people in network marketing may engage in unethical practices, making the industry an easy target for slurs like this. QNET has always complied with local regulations in any country it has operated in, paid taxes, contributed to numerous philanthropic activities, and reinvested in the country. We also instil a strict code of professional conduct in our distributors and penalise those who violate our Policies and Procedures.
 
To help combat this issue, it is important for various emerging economies to recognise that direct selling is a thriving industry creating microentrepreneurs who contribute to their communities, and institute the necessary legislation to govern the industry, to clearly distinguish the scams from the genuine direct selling companies.
We strongly dispute the credibility of the Wikipedia entry on QNET.  But we can’t do much about it as Wikipedia’s policy does not allow a company representative, a PR agency, or anyone with a stake in the matter to edit entries. We have lodged a complaint with Wikipedia administrators about the heavy bias of the entry and a debate has been opened on their ‘Neutral Point of View’ noticeboard.
 
Please also note that Wikipedia is not considered a reliably authentic source of information, which the site itself acknowledges. Wikipedia is a public forum where anyone, even you, can edit an entry. This means, while many of the entries are well-documented and checked for quality, they can still be manipulated to a point that the false information may be undetectable.

If you have questions about QNET, we suggest contacting the company directly.
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Legal Matters

Due to the nature of the direct selling business model, almost every single company in this industry has faced challenges in new and emerging markets. Direct selling is not very well understood in many countries, and a lack of regulation creates confusion and misunderstanding. However, QNET is not banned in any country.
 
In 2009, Rwanda’s Ministry of Finance issued a notice banning QNET because our operations were not localised at the time. We opened a dialogue with the government and addressed their concerns, and in 2012, we set up a local company in Rwanda, following which the Ministry of Finance revoked the ban. This company now serves as our East African hub.
 
In Saudi Arabia, the government issued a ban on direct selling and the entire network marketing industry. QNET was not singled out. However, we were one of the fastest growing direct selling companies in Saudi at one point and had gained significant prominence; this is why media reports had often mentioned QNET when they covered the country’s overall ban on the industry.
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Reputation

Given the vast number of customer orders we receive and ship, seamlessly and
 
successfully, the number of complaints are relatively few. Upon scrutiny, we have discovered many of these complaints are not even from real IRs or customers of the company. If a customer or an IR files a complaint with QNET’s customer service department, these are logged into the system and tracked diligently until the matter is resolved.
 
The challenge we face with online complaints are:
 
People who claim to have faced issues with QNET but have never filed a formal complaint with QNET.
 
People who claim they are customers or IRs of QNET, but have no record in our database based on the names or email addresses they have used on the online forums.
 
People making unreasonable claims for refund years after they have purchased a product.
 
Disgruntled IRs who realised that the direct selling business was not for them and found the hard work of an entrepreneur difficult to undertake. Many of them use online platforms and social media to vent their anger and frustration.
 
Fair or not, social media allows people to say anything without fear of consequence, and in many cases, under the cloak of anonymity. In any event, complaints filed with our Global Support Centre (GSC) are taken seriously, and are responded to in a timely manner.