QNET ANSWERS
Find the answers to your Frequently Asked Questions about QNET!
Who is the owner of QNET?
QNET is a subsidiary of the QI Group of Companies. QNET is the direct selling business of the QI Group which has a number of other business interests.
Why has the company changed its name so many times?
Companies change their names frequently for reasons such as branding, variations in lines of business, and marketing. In our case, this was done for strategic business purposes. When QNET was founded in 1998 it offered only one product: commemorative gold…
What does QNET sell?
QNET is a direct selling company that offers a wide range of products in the area of health, wellness, lifestyle and education through an e-commerce platform. We sell supplements, skincare products, homecare goods, online courses, travel packages, watches, jewelry and…
What is Direct Selling?
Direct selling is a method of marketing and retailing goods and services directly to the consumers, in their homes, or in any other location away from permanent retail premises. Such type of sales is largely driven by word-of-mouth referrals. Products…
What is V-Convention?
V-Convention is The V’s flagship event that gathers QNET direct sellers, business leaders, industry experts, and global entrepreneurs on one stage. Touted as the largest gathering of network marketing professionals, V-Convention has managed to attract over hundreds of thousands of…
What is RYTHM Foundation?
An acronym for ‘Raise Yourself To Help Mankind’, RYTHM is a clarion call at the heart of everything the Social Impact Initiative of QNET does. RYTHM Foundation embraces the principles of Empowerment, Volunteerism, and Resilience to transform the world –…
What is QI Group?
QI Group is a multi-business conglomerate headquartered in Hong Kong. The Group’s business interests include direct selling, travel and leisure, education, lifestyle and retail. The QI Group was founded by Vijay Eswaran and Joseph Bismark who serve as the Executive…
Who is responsible for resolving customer issues when there are problems, QNET or your IRs?
If any customer has a product or service-related grievance, QNET will take full responsibility for it. We have a multilingual customer contact centre that deals with customer grievances through phone and e-mail. Details of our customer support, known as the…
How do I contact QNET?
You can reach out to our Award-winning Global Support Centre (GSC) which operates in 12 languages from 14 global hubs. The GSC team consists of highly trained specialists who speak your language and work in your time zone. GSC’s operating…
In which countries does QNET operate?
QNET maintains a network of offices and agencies across over 25 countries globally. These locations play a vital role in extending assistance to an expanding community of Independent Representatives and customers. You can find more information about them here.
Where is the QNET headquarters located?
The QNET headquarters is in Hong Kong.
How does QNET’s business work?
QNET’s business combines the principles of two major industries – e-commerce and direct sales. Any customer purchasing a product from QNET can choose to take up the opportunity to become an Independent Representative (IR) or be just a consumer. IRs…
How do I do eKYC?
Completing the eKYC (electronic Know Your Customer) process with QNET is a straightforward task that only takes a few minutes. To begin, make sure you have a valid ID, such as a national ID, passport, or driver’s license, in the…
How do you control the activities of your sales representatives? Are they all independent?
Once again, it’s important to remember that IRs are not employees of the company and cannot be called ‘sales representatives’. They are independent representatives, running their own business. As a company, QNET always ensures compliance with local laws and regulations.…
What is the relationship between the IR with QNET?
Customers learn about QNET products and services from existing Independent Representatives (IRs) of QNET. An IR is a person who registers on QNET’s website under a unique identification number and becomes entitled to provide marketing services to QNET by promoting…
Do I have to recruit other people to make money?
NO. You cannot make money in this business just by recruiting people without sales of products and services. Only pyramid schemes focus on recruiting people. Such schemes are not sustainable and will inevitably collapse. QNET’s business is based on a…
Is it true that someone can just invest some money in QNET and they will keep earning “passive income”?
This is not true. QNET is not an investment scheme and just like any other business opportunity, QNET business requires hard work to increase the probability of achieving success. Those who join the business must have the determination to work…
I want to join QNET but I have no money. What should I do?
Join QNET when you feel that you are ready. We don’t recommend potential IRs to go beyond their means to join the business. Calculate and understand the risks and business potential carefully before deciding to join.
How quickly can I start making an income with QNET?
Direct selling is a business like any other. It is not a get-rich-quick scheme. To succeed in this business, you need to work hard, be patient and committed, and be goal-oriented. This business gives you the opportunity to become an…
Does QNET refund money? How to get refund from QNET?
At QNET, every product and service is created with the Independent Representatives or distributors in mind. However, our commitment to you goes above and beyond as can be seen in the robust QNET Returns and Refunds Policy. We aim to…
Are independent representatives free to determine the price of the products?
Our IRs do not ‘sell’ the products and services in the traditional manner. They just have to refer our products and services to prospective customers and are compensated in commissions when such customers make a purchase and in accordance with…
Are your sales representatives obliged to pay tax?
All our IRs are bound by the laws, rules and regulations of the countries in which they live and work. It is their obligation to pay any taxes or levies, as required by local laws. This is conveyed in our…
How many individuals should a new IR recruit (assuming lowest priced package) to recover their initial investment?
There is no “recovering” as there is no investment. Individuals buy products they want to use, for the money they pay the company. If they choose to take advantage of the business opportunity, they can earn commissions from the purchases…
Can people quit QNET?
Yes, we have a resignation policy. An Independent Representative may voluntarily resign from and/or terminate their participation as Independent Representative by tendering a 30-day written notice to the company.
Which brands do you cooperate with? How do you decide on the product portfolio?
Due to our worldwide customer base, our product portfolio is vast in order to cater to our customers’ diverse needs based on cultural and regional preferences. We have a very strong product research team that evaluates new products based on…
Where can I find all the info about my products?
For detailed information about QNET products, you can visit the official QNET website, or explore the Product section of QBuzz for informative articles and updates. You can also attend product trainings offered by QNET, to gain in-depth knowledge and insights…
What are the products from QNET?
At QNET, we pride ourselves in providing the best products in the right business. Through extensive research and collaboration with global experts and scientific advisory boards, our diverse range of products are designed to help our customers live holistic lives.…
Why haven’t I known about QNET products earlier, if they are so effective and innovative?
QNET products are sold only through the Internet, it cannot be found in traditional shops. The company’s products and services are mainly promoted by Independent Representatives. That’s why you probably have heard about QNET products through your friends who are…
Are QNET products safe?
The company’s products comply with international safety regulations. All products have certificates and necessary licenses.
Why does QNET sell its products through independent representatives? Can I buy them myself?
In this day and age, traditional advertising is getting less effective. People are more likely to purchase following the advice of people they know and trust. Therefore presentations made by Independent Representatives are more targeted and effective. Just like most…
The products are overpriced and commissions are churned out of overcharging customers.
The direct selling business model is all about reaching out to customers and members with premium, exclusive products that are not generally available through retail stores. Most of these products, both durables or consumables have features and benefits that have…
How much are QNET products and why are they so expensive?
QNET products are generally comparable to other products you find in the market . Sometimes QNET products can be more expensive because of the unique idea of the products, the materials they are made of, or the technology used in…
How are the prices of QNET products compared to those of competitors?
QNET presents exclusive innovative products that are difficult to compare directly with competitive products, as the products are not exactly equal. We strive to keep our prices competitive, and you may often find our product prices are competitive compared to…
Why do people like Zayn so much?
HomePure Zayn is a high performance air purifier with a stylish design and a light weight, so it fits for a single-room apartment perfectly. Furthermore, it is certified as an allergy-friendly product by the European Centre For Allergy Research Foundation…
Can I buy HomePure on Amazon?
HomePure products are only available through its authorised distributor — QNET. You may get in touch with QNET Independent Representatives or go to the QNET website if you’re interested in purchasing this product. Stores found on the Amazon marketplace are…
What is the cost of HomePure Nova?
HomePure Nova has an approximate retail price of $830.
What is HomePure Zayn used for?
HomePure Zayn is a 6-stage industry leading home air purifier, with a minimalist and compact design, making it a perfectly fit for a single-room apartment (36 sq.m). It has very user-friendly functions (e.g. air quality sensor, timer setting, night mode,…
Is it true that if a skincare product is made of natural ingredients, it definitely will not cause allergies?
Different things can cause different allergic reactions. Our skin care products do not contain the most common allergens, but all natural extracts and essential oils can still cause different skin reactions. This does not mean that the skincare products are…
What is the price of Physio Radiance?
Physio Radiance products are priced from US$50 to US$1200.
Is BioSilver safe?
Yes, BioSilver 22 Gel is safe for external use.
Is Physio Radiance safe?
Physio Radiance is safe to use and suitable for normal skin.
What kind of after sales service do you provide for your watches?
For watches we provide a certification of authenticity that includes details of the Swiss movement and guarantees its limited edition. All watches have a 2-year warranty and customers can contact our local agency partner for assistance with any repairs within…
Are your watches and jewellery genuine?
Yes, all of Bernhard H. Mayer watches are Swiss made. While Bernhard H. Mayer jewellery is made using only 18-karat gold and real diamonds.
Does EDG3 prevent heart disease and stroke?
No, EDG3 doesn’t cure diseases. EDG3 is a supplement, it is not a drug and is not meant to treat or cure any medical conditions. EDG3 is a supplement that helps your body naturally make glutathione, a natural antioxidant produced…
Should I be concerned about the side effects of glutathione from taking EDG3?
Unlike market glutathione product, EDG3 is a precursor, which is the nutrients needed by your body, to produce the glutathione. Your body utilise the amino acid in EDG3 to produce glutathione naturally. EDG3 provides the necessary building blocks for the…
How do you take EDG3?
Mix EDG3 (one sachet for adults; half a sachet for children 6 to 12 years old) in 120ml water, stir well and consume immediately. Consume daily before meals.
Disparaging information about QNET must be accurate because it’s in the Wikipedia entry.
We strongly dispute the credibility of the Wikipedia entry on QNET. But we can’t do much about it as Wikipedia’s policy does not allow a company representative, a PR agency, or anyone with a stake in the matter to edit…
Why is QNET so often referred to as a scam, a pyramid scheme, and/or a fraudulent business aimed at cheating people?
To answer this question, it is important to first understand the difference between a legitimate direct selling company and a pyramid scheme. The key difference is that, in an illegal pyramid scheme, one gets commission for recruiting more people under…
Is QNET an investment scheme?
NO. QNET is NOT an investment scheme. In fact, it is not any type of scheme at all. It is a legitimate direct selling business where you only pay money to purchase products. If you are interested in becoming a…
Has QNET been banned in any countries?
Due to the nature of the direct selling business model, almost every single company in this industry has faced challenges in new and emerging markets. Direct selling is not very well understood in many countries, and a lack of regulation…
Why do people leave QNET?
Like all business, people move on for all sorts of reasons — life changes, new opportunities, or because it wasn’t what they expected. Direct selling business is not for everyone. Those who walk into it armed with information, having done…
Why do people lose money in QNET?
Just like any other business opportunity, QNET business requires hard work to increase the probability of achieving success. Those who join the business must have the determination to work hard to be successful. Otherwise, they will fail in the business…
What does QNET do to prevent mis-selling and misrepresentation?
QNET has a strong code of ethics for IRs to model their behaviour on. We also have a dedicated training program titled QNET Pro that focusses on teaching IRs the basics of the QNET business, the Do’s and Don’ts, building…
Why does one find so many consumer complaints filed against QNET and its products on the internet?
Given the vast number of customer orders we receive and ship, seamlessly and successfully, the number of complaints are relatively few. Upon scrutiny, we have discovered many of these complaints are not even from real IRs or customers of the…
Why is the Maharashtra Protection of Investors Deposit (MPID) Act not applicable to QNET?
Vihaan, the sub-franchisee of QNET in India is involved in the business of buying and selling of goods and services and uses the direct selling model for sale of its products. Vihaan sells various products to the end customers on…
What are some practices that have been implemented in India to prevent people from being misled?
We have established an SOP to first verify the identity of the person either through their PAN card or Aadhar card. All new IRs receive a phone call from our support team and they follow a detailed checklist of questions…
The EOW has alleged that QNET is involved in Money Laundering
QNET as a matter of policy adheres to strong principles of legal business, transparency and corporate governance. All documentation pertaining to the operations of its Indian Franchisee Vihaan Direct Selling (VDS) and its financial transactions have been provided to the…
QNET is in violation of the Prize Chits and Money Circulation (Banning) Act 1978
The biggest challenge the Indian direct selling industry faces today is that of regulatory uncertainty and lack of legislative support in expressly recognizing the industry as falling outside the prohibitions of the PCMC Act. The PCMC Act is a ‘banning’ act…