Find the answers to your Frequently Asked Questions about QNET!
QNET is a direct selling company that offers a wide range of products in the area of health, wellness, lifestyle, and education through an e-commerce platform. QNET’s products are designed to help people live healthier and improve their lifestyle and livelihood. QNET is headquartered in Hong Kong and has offices and agencies in more than 25 countries worldwide, who provide support to its growing base of customers and distributors. In addition to providing quality products, QNET’s customers can also take advantage of the direct selling business offered by QNET by promoting its products and services to others. Millions of satisfied customers in more than 100 countries have become distributors of QNET’s products by earning commissions on product sales.
QNET is a direct selling company that offers a wide range of products in the area of health, wellness, lifestyle and education through an e-commerce platform. We sell supplements, skincare products, homecare goods, online courses, travel packages, watches, jewelry and many more. QNET’s products are designed to help people live healthier, and improve their lifestyle and livelihood.
QNET is a subsidiary of the QI Group of Companies. QNET is the direct selling business of the QI Group which has a number of other business interests.
Companies change their names frequently for reasons such as branding, variations in lines of business, and marketing. In our case, this was done for strategic business purposes. When QNET was founded in 1998 it offered only one product: commemorative gold coins. As the company added more products to its portfolio and the e-commerce platform evolved, the name GoldQuest was no longer suitable and it was changed to QuestNet, and then shortened to QNET.
QI Group is a multi-business conglomerate headquartered in Hong Kong. The Group’s business interests include direct selling, travel and leisure, education, lifestyle and retail. The QI Group was founded by Vijay Eswaran and Joseph Bismark who serve as the Executive Chairman and Deputy Chairman of the Board, respectively.
The QNET headquarters is in Hong Kong.
If any customer has a product or service-related grievance, QNET will take full responsibility for it. We have a multilingual customer contact centre that deals with customer grievances through phone and e-mail. Details of our customer support, known as the Global Support Centre (GSC), are available on our website. Currently we serve our customers in 15 languages.
NO. QNET is NOT an investment scheme. In fact, it is not any type of scheme at all. It is a legitimate direct selling business where you only pay money to purchase products. If you are interested in becoming a distributor of QNET products, you can sign up as an Independent Representative (IR) through our e-commerce portal at www.QNET.net.
NO. QNET is not a job opportunity. Our Independent Representatives own their own business and are not employed by QNET. The company does not hire or select Independent Representatives. Potential IRs attend business presentations and training programs conducted by other IRs and they are free to decide whether this business is suitable for them.
QNET has organised a number of events and conferences for its independent representatives all over the world, where certain Bollywood actors have been present as invited guests or as motivational speakers. This is not an unusual business practice all over the world by different companies to promote brand awareness. Celebrities are often invited to be part of international events by corporate entities. This does not make them a business partner or shareholder of the company.
Completing the eKYC (electronic Know Your Customer) process with QNET is a straightforward task that only takes a few minutes. To begin, make sure you have a valid ID, such as a national ID, passport, or driver’s license, in the same name used during your registration with QNET. Next, access the eKYC menu through your Virtual Office on the web or the QNET Mobile App on your phone or device. From there, select the eKYC option and follow the steps: take a clear selfie and a photo of your valid ID. Submit these documents, and the system will quickly verify their authenticity and cross-check the information against your QNET registration details. This process usually takes less than a minute, and upon completion, you’ll see a “KYC VERIFIED” badge on your account when logging into the Virtual Office or Mobile App.
QNET is NOT an investment scheme or a job opportunity. It is a legitimate direct selling business where you only pay money to purchase products. If you are interested in becoming a distributor of QNET products, you can sign up as an Independent Representative (IR) through our e-commerce portal at www.QNET.net.
Direct selling is a business like any other. It is not a get-rich-quick scheme. To succeed in this business, you need to work hard, be patient and committed, and be goal-oriented. This business gives you the opportunity to become an entrepreneur. The only difference is that you do not have to worry about a large-scale start-up cost and operational overheads like in a traditional business. Your success depends entirely upon you and the hard work you put in.
Join QNET when you feel that you are ready. We don’t recommend potential IRs to go beyond their means to join the business. Calculate and understand the risks and business potential carefully before deciding to join.
There is no “recovering” as there is no investment. Individuals buy products they want to use, for the money they pay the company. If they choose to take advantage of the business opportunity, they can earn commissions from the purchases of people they refer to QNET. How much one earns therefore depends on how hard the person works towards building a sales business. Commissions are paid according to QNET’s Compensation Plan. Naturally, the more products you sell, the more you earn in commissions.
All our IRs are bound by the laws, rules and regulations of the countries in which they live and work. It is their obligation to pay any taxes or levies, as required by local laws. This is conveyed in our Policies and Procedures.
Our IRs do not ‘sell’ the products and services in the traditional manner. They just have to refer our products and services to prospective customers and are compensated in commissions when such customers make a purchase and in accordance with our compensation plan. Product prices are fixed. An IR cannot control or influence pricing in any way. A new customer makes the purchase directly from the company.
Yes, we have a resignation policy. An Independent Representative may voluntarily resign from and/or terminate their participation as Independent Representative by tendering a 30-day written notice to the company.
For detailed information about QNET products, you can visit the official QNET website, or explore the Product section of QBuzz for informative articles and updates. You can also attend product trainings offered by QNET, to gain in-depth knowledge and insights about these various offerings.
The company’s products comply with international safety regulations. All products have certificates and necessary licenses.
QNET products are sold only through the Internet, it cannot be found in traditional shops. The company’s products and services are mainly promoted by Independent Representatives. That’s why you probably have heard about QNET products through your friends who are QNET Independent Representatives and have tried the product and liked it.
Our product deliveries are arranged via agents, stockists, distributors and logistics partners all around the globe, who are involved with the delivery of the products.
In this day and age, traditional advertising is getting less effective. People are more likely to purchase following the advice of people they know and trust. Therefore presentations made by Independent Representatives are more targeted and effective. Just like most direct selling companies in the industry, QNET counts on its Independent Representatives to sell its products and services. Our Independent Representatives promote and sell our products and services to earn sales commission. However, if you found our products or services on the internet and you’re interested to buy, you can simply make your purchase through our e-Store. Your orders will be delivered to you via mail or via electronic delivery.
HomePure Nova provides you and your family clean, safe, mineral-rich drinking water anytime from tap water supply. This water filtration system is one of the best-in-class household water filter because of its latest lastest ultrafiltration (UF) technology, know as 35+ UltraTech that is low maintenance, does not require electricity, does not waste water. HomePure Nova also provides Pi-Water, which improves holistic well-being.
HomePure Zayn is a 6-stage industry leading home air purifier, with a minimalist and compact design, making it a perfectly fit for a single-room apartment (36 sq.m). It has very user-friendly functions (e.g. air quality sensor, timer setting, night mode, child-lock, etc.) so you can use it right away.
HomePure Nova has an approximate retail price of $830.
HomePure products are only available through its authorised distributor — QNET. You may get in touch with QNET Independent Representatives or go to the QNET website if you’re interested in purchasing this product. Stores found on the Amazon marketplace are NOT authorised to sell HomePure products.
HomePure Zayn is a high performance air purifier with a stylish design and a light weight, so it fits for a single-room apartment perfectly. Furthermore, it is certified as an allergy-friendly product by the European Centre For Allergy Research Foundation (ECARF). HomePure Zayn also reduces 99.94% of viable particles and SARS-CoV-2 (Omicron variant).
The Physio Radiance line of skincare products is designed to be used everyday, at morning and night.
Physio Radiance is safe to use and suitable for normal skin.
Yes, BioSilver 22 Gel is safe for external use.
Physio Radiance products are priced from US$50 to US$1200.
Different things can cause different allergic reactions. Our skin care products do not contain the most common allergens, but all natural extracts and essential oils can still cause different skin reactions. This does not mean that the skincare products are of poor quality, but it only shows the body’s possible allergic reactions to a particular plant component. It is always recommended to carefully read the ingredients of a skincare product and check for allergic reactions by applying a small amount of product first.
Yes, all of Bernhard H. Mayer watches are Swiss made. While Bernhard H. Mayer jewellery is made using only 18-karat gold and real diamonds.
For watches we provide a certification of authenticity that includes details of the Swiss movement and guarantees its limited edition. All watches have a 2-year warranty and customers can contact our local agency partner for assistance with any repairs within the warranty period.
Mix EDG3 (one sachet for adults; half a sachet for children 6 to 12 years old) in 120ml water, stir well and consume immediately. Consume daily before meals.
Unlike market glutathione product, EDG3 is a precursor, which is the nutrients needed by your body, to produce the glutathione. Your body utilise the amino acid in EDG3 to produce glutathione naturally. EDG3 provides the necessary building blocks for the body to generate glutathione the exact way nature intended. That’s why it is safe without any side effects. Your body will determine how much glutathione to produce, and it will not shut down its own synthesis process like other market glutathione product.
No, EDG3 doesn’t cure diseases. EDG3 is a supplement, it is not a drug and is not meant to treat or cure any medical conditions. EDG3 is a supplement that helps your body naturally make glutathione, a natural antioxidant produced by your body to boost your immunity and improve your well-being.
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